Ring Chime Pro Disconnected Error: How to Fix It

Q: Why does my Ring Chime Pro keep disconnecting from Wi-Fi?

Common causes include weak Wi-Fi signal, router issues, power fluctuations, or outdated firmware. Try moving the Chime Pro closer to your router and ensure your network is stable.

Q: How do I know if my Ring Chime Pro is working properly?

A properly functioning Chime Pro shows a solid blue LED light and appears as 'Online' in the Ring app's Device Health section. You should also hear chimes when someone rings your doorbell.

Q: Can I use Ring Chime Pro on a 5GHz Wi-Fi network?

Yes, Ring Chime Pro supports both 2.4GHz and 5GHz networks. However, 2.4GHz typically provides better range, while 5GHz offers faster speeds but shorter range.

Q: What should I do if Ring Chime Pro won't reconnect after power outage?

After power is restored, wait 5 minutes for your router to fully boot up, then power cycle the Chime Pro. If it still won't connect, use the Ring app to reconnect it to your Wi-Fi network.

Abstract

When your Ring Chime Pro shows as disconnected or offline, it means the device has lost its Wi-Fi connection and can no longer communicate with Ring servers. This common issue usually occurs due to power interruptions, Wi-Fi network changes, or temporary connectivity problems.