Ring Smart Home Device Cannot Record Events: How to Fix It

Q: Why does my Ring device say it cannot record events?

This error typically occurs when your Ring Protect subscription has expired, isn't active for that specific device, or there's a payment issue with your subscription. Check your subscription status in the Ring app under Account > Ring Protect Plans.

Q: Can I still see live video if Ring cannot record events?

Yes, you can still view live video from your Ring device even without an active Ring Protect subscription. The subscription is only required for cloud video recording and storage of motion-triggered events.

Q: How much does Ring Protect cost to fix recording issues?

Ring Protect Basic costs $4/month per device or $40/year, while Ring Protect Plus costs $10/month or $100/year for unlimited devices. Plus includes extended warranties and professional monitoring discounts.

Q: Will I lose old recordings if my Ring Protect expires?

Yes, when Ring Protect expires, you lose access to stored recordings and cannot create new ones. However, if you renew within 30 days, you may regain access to recordings made during your previous subscription period.

Q: How do I add a new Ring device to my existing subscription?

Go to the Ring app, tap Account > Ring Protect Plans, select your plan, and tap 'Manage Plan'. Choose 'Add Device' and select your new Ring device. For Ring Protect Plus, new devices are automatically covered.

Abstract

When your Ring device shows 'Cannot record events' or 'Ring cannot record', it typically means your Ring Protect subscription has expired or isn't properly activated for that device. This error prevents your Ring doorbell or camera from saving video recordings to the cloud, though live viewing usually still works.