Ring Smart Home Cellular Backup Not Active: How to Fix It

Q: Does Ring cellular backup work without Ring Protect Pro?

No, cellular backup requires an active Ring Protect Pro subscription. The basic Ring Protect plan and free Ring service do not include 24/7 cellular backup functionality.

Q: How much does Ring Protect Pro cost for cellular backup?

Ring Protect Pro costs $20 per month or $200 annually. This includes cellular backup, professional monitoring, extended warranty, and additional cloud storage for all Ring devices.

Q: Which Ring devices support cellular backup?

Cellular backup works with Ring Alarm Pro, Ring Alarm (2nd gen) with Pro Base Station, and select Ring cameras with built-in cellular. First-generation Ring Alarm systems typically need hardware upgrades.

Q: How long does cellular backup last during outages?

Ring cellular backup can maintain your security system for up to 24 hours during internet outages, depending on usage and device battery levels. The base station has a built-in battery backup.

Q: What happens if cellular signal is weak in my area?

Poor cellular signal can prevent backup activation. Try relocating your Ring base station near a window or higher in your home. Contact Ring support to check cellular coverage in your area and explore alternative solutions.

Abstract

The 'Cellular backup not active' notification on your Ring device means your system doesn't have 24/7 cellular backup protection during internet outages. This feature requires a Ring Protect Pro subscription and proper setup to keep your home security running even when your WiFi goes down.