Genshin Impact Error Code 4301: How to Fix It
Easy 5-20 minutes Medium Severity
Verified June 2026
- Error Code
- 4301
- Brand
- Genshin Impact
- Product Type
- game
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 5-20 minutes
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Tools You'll Need
- Stable internet connection
- HoYoverse account credentials (username and password)
- HoYoverse Launcher (PC users)
- Access to App Store or Google Play Store (mobile users)
How to Fix Error Code 4301
-
Restart the Game Completely
-
Log Out and Log Back In
Make sure you remember your account credentials before logging out. If you use a linked social login (Google, Apple, Facebook), ensure that account is accessible before proceeding. -
Check Your Internet Connection
-
Check Genshin Impact Server Status
-
Clear the Game Cache (Mobile and PC)
Do not delete your game's main installation files or saved configuration files. Only remove the contents of the designated Cache folder to avoid having to reinstall the entire game. -
Disable VPN or Proxy Services
Note that using VPNs to access region-restricted content may also violate HoYoverse's Terms of Service. Use VPNs at your own risk. -
Update or Reinstall the Game
Reinstalling the game will not delete your account data or progress, as all game data is stored server-side on HoYoverse's servers. However, you will need to re-download all game assets, which can be 60–100 GB on PC.
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When to Call a Professional
Error Code 4301 is a software and account authentication issue, so no hardware technician is needed. If you have tried all the steps above and still cannot log in, contact HoYoverse Customer Support directly at genshin.hoyoverse.com/en/support. You should also contact support immediately if you suspect your account has been compromised, if you cannot access your linked email or social accounts, or if you are being repeatedly logged out of your account in a way that suggests unauthorized access. HoYoverse support can manually refresh your session, verify account ownership, and investigate server-side anomalies that you cannot resolve yourself.Frequently Asked Questions
What does Genshin Impact Error Code 4301 mean?
Error Code 4301 in Genshin Impact means your account session has expired or become invalid. This is usually caused by being idle for too long, a network interruption breaking the connection to HoYoverse's authentication servers, or a server-side issue. It is not related to a ban or account suspension.
Will I lose my game progress if I get Error 4301?
No. Error 4301 is a login session error and does not affect your saved game data. All Genshin Impact progress, characters, Primogems, and items are stored on HoYoverse's servers and are tied to your account, not your local device. Once you successfully log back in, everything will be exactly as you left it.
Why does Genshin Impact keep giving me Error 4301 repeatedly?
If Error 4301 keeps recurring, the most likely causes are an unstable internet connection that keeps dropping your session, a VPN or proxy interfering with authentication, outdated game client files, or an ongoing issue with HoYoverse's servers. Try clearing your game cache, ensuring your connection is stable, and checking the official Genshin Impact social channels for server status updates.
Does Error 4301 mean my Genshin Impact account is banned?
No, Error 4301 specifically indicates a session expiration, not a ban. If your account were suspended or banned, you would receive a different error code along with a specific message explaining the action taken by HoYoverse. Error 4301 is a routine authentication timeout that almost any player can experience.
How long does it take for HoYoverse to fix Error 4301 on their end?
If the error is caused by a server-side issue or scheduled maintenance, HoYoverse typically resolves it within a few minutes to a few hours. Scheduled maintenance windows are announced in advance on the official Genshin Impact website and social media channels. You can monitor @GenshinImpact on X (Twitter) or check DownDetector for real-time status updates.