Genshin Impact Error Code 9908: How to Fix It

Easy 5-15 minutes High Severity Verified June 2026
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Error Code
9908
Brand
Genshin Impact
Product Type
game
Severity
High
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Genshin Impact error code 9908 appears when the game cannot connect to the login server, typically during server maintenance or network connectivity issues. This error prevents you from accessing the game and usually displays a message about server unavailability.
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How to Fix Error Code 9908

  1. Check Official Server Status

  2. Verify Your Internet Connection

  3. Switch Server Regions

  4. Restart the Game Application

  5. Clear DNS Cache

  6. Disable VPN or Proxy

  7. Update the Game

  8. Restart Your Device

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When to Call a Professional

If error 9908 persists after trying all steps and server maintenance is not active, contact HoYoverse customer support through their official website. The issue may be account-specific or require server-side intervention.

Frequently Asked Questions

How long does Genshin Impact server maintenance usually last?
Regular maintenance typically lasts 2-5 hours and usually occurs on Wednesdays. Major updates may require 6-8 hours of downtime. HoYoverse announces maintenance schedules in advance on official social media.
Can I play on a different server while my main server is down?
Yes, you can switch to different server regions, but your characters, progress, and purchases are tied to specific servers. You'll need to start fresh on a different server region.
Why does error 9908 happen more on mobile devices?
Mobile networks can be less stable than wired connections, and background app management may interfere with sustained connections. Ensure you have strong WiFi or cellular signal when playing.
Will I lose my game progress if I get error 9908?
No, error 9908 is a connection issue that doesn't affect your saved game data. All progress is stored on HoYoverse servers and will be intact once you can log in again.
Does error 9908 mean my account is banned?
No, error 9908 is specifically a server connection error, not an account ban. Banned accounts receive different error messages. This error affects connection to login servers, not account status.

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